Yes. If you require a VAT receipt for your purchase, contact Support and provide your order number and receipt details.
VAT requirements depend on the customer location, billing arrangement, and applicable regulations. If you require confirmation before placing an order, please contact our billing team.
Typical requirements include:
- Main Contractor: Gold License
- Subcontractor: Silver or Gold License
Projects can then be sent, measured, returned, and copied back into the client contract workflow.
Current system functionality may limit the ability to restrict specific actions such as deletion. If you have a particular requirement, contact Support for available alternatives.
System permissions vary based on user roles, account settings, and license types. Certain editing, administration, and workflow functions may only be available to authorized users.
Yes. Additional asset types can be added upon request. Common examples include:
- Drainage
- Public Toilets
- Railway Bridges
- Substations
- Residential Car Parks
- Convenience Stores
- Memorials
- Bus Parks
Contact Support to discuss your requirements.
Adding assets to your Asset List does not automatically add them to quotations. Assets must be added separately to individual contracts and quotations.
- Open the contract.
- Select Edit.
- Navigate to Asset List.
- Choose Actions.
- Select + Add Asset or Add All My Assets.
Repeat this process for each contract as needed.
Depending on workflow settings and project status, projects may need to be returned or permissions adjusted before further edits can be made. Contact Support for guidance.
Editing permissions can depend on user roles, workflow status, or where the estimate sits in the approval process. If an estimate cannot be edited, contact Support for assistance.
Estimate
- Preliminary pricing
- May require remeasurement
- Less detailed and less accurate
Quotation
- More detailed and refined pricing
- Typically based on more complete project information
Order
- Confirms approved work
- Can be invoiced
- Indicates the works are proceeding
In some cases, previous editions may be added to active subscriptions upon request. Contact Support to discuss available options.
If pages are blank or fail to load:
- Refresh the page
- Clear your browser cache and cookies
- Try an incognito/private browser session
- Use a different browser
If the problem continues, contact Support.
After logging in, navigate to:
My NSR → My Schedules
Your purchased eBooks and schedules should appear there. Some products may require manual assignment after purchase.
For the fastest response and proper ticket tracking, submit your request to info@nsrmanagement.co.uk
Use the “Forgot Password” option on the login page. If you do not receive the reset email or continue to have issues, contact Support for assistance.
Try clearing your browser cache, opening the site in a private/incognito window, or using a different browser. If the issue persists, contact Support for assistance.
Accounts may become locked after multiple unsuccessful login attempts or security-related password issues. If your account is locked, please contact Support to have it unlocked or request a password reset.
Use the search tools within your platform or contact Support if you need assistance locating specific Schedule of Rates (SOR) items, descriptions, mechanical schedules, electrical items, or other cost data.
Customers frequently ask about fire doors, lifts, inspections, maintenance tasks, repairs, and specific SOR codes. Our Support team can help identify the appropriate schedule or publication for your requirements.
If you cannot find the answer to your question, please contact our Support Team at info@nsrmanagement.co.uk with as much detail as possible, including screenshots, account information, and any relevant project or estimate numbers.
