Terms & Conditions

These are the terms and conditions of sale for the supply of Goods and Services of NSR Management Limited, a company registered in England and Wales with Company Number 03574827 and registered company address, Ardenham Court, Oxford Road, Aylesbury, HP19 8HT, United Kingdom (“us” / “we”) and registered for VAT with number 6440 0550 83. These terms, together with any Special Conditions set out in separate license agreements, will apply to the purchase of all Goods and Services, whether ordered online, by telephone or by mail and should be read before placing an order.
Please do review these terms again as we may amend them from time to time without notification.

    1. 1.1 In these conditions the following words shall have the meanings:
    2. 1.1.1 “Customer” means the organisation or person who is purchasing the goods for his or her business or trade;
    3. 1.1.2 “Goods” means goods to be supplied under these conditions;
    4. 1.1.3 “Services” means the services to be supplied under these conditions;
    5. 1.1.4 “Special Conditions” means the special conditions that are set out in the License Agreements that are specific to the goods and services supplied under these conditions;
    6. 1.1.5 “Subscription Fees” means the amount payable if applicable by the customer to us for the subscription to the Services as detailed on our website from time to time or the amount payable for a specific service as detailed in a Proposal;
    7. 1.1.6 “Proposal” means a statement of work, quotation or other similar document describing the goods or services to be provided;
    8. 1.1.7 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable.
    9. 1.2 A contract for the supply of goods and services will only be formed when we accept your order and give you notice. An acceptance notice can only be made in writing.
    10. 1.3 These conditions and any special conditions if applicable form the entire understanding between you and us.
    11. 1.4 We may correct any error or omission made by us in any web page, price list, order form, newsletter, sales literature, order acknowledgement, despatch note, invoice or other document without liability.
    12. 1.5 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract
    1. 2.1 The price for the Goods and/or Services is stated in our pricelist as detailed from time to time on our website and confirmed in our order acknowledgement (as appropriate) unless for specific services or products that have been priced in a separate proposal or directly quoted. All prices shown on the site are in pounds sterling and are exclusive of VAT unless otherwise provided. Delivery, VAT (at the applicable rate), any applicable bank charges, and the cost of packaging and insurance will be added to or charged on invoices at the appropriate rates and paid by you. If the rate of VAT is amended, we shall change the rate of VAT payable by you accordingly.
    2. 2.2 All payments should be made via our website or by telephone by MasterCard, Visa and/or Maestro unless we agree otherwise in writing where we will submit to the Customer an invoice upon despatch of the goods.
    3. 2.3 Invoiced amounts shall be due and payable within 14 days of receipt of invoice. The Customer shall pay an interest charge on any undisputed overdue sum outstanding to us at the rate of 8% above Bank of England Sterling base rate as at the date of invoice. The Customer shall notify us in writing within 7 days of receipt of an invoice that the invoice is in dispute. In the event that the Customer’s procedures require that an invoice be submitted against a purchase order to payment, the Customer shall be responsible for issuing such purchase order before the goods and services are supplied.
    4. 2.4 Where the Customer does not make any payment to us under the Contract by its due date then, we may, in addition to any other rights which we have under this Contract, withhold further deliveries and/or suspend performance of the Contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.
  3. 3.0 DELIVERY
    1. 3.1 Unless expressly agreed in writing, any date of delivery specified by us is an estimate only. Time for delivery shall not be of the essence of the contract and we shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
    2. 3.2 Goods will be delivered to the place that you designated in the accepted order during normal business hours.
    3. 3.3 All our standard deliveries are made by Royal Mail and are recorded delivery. Our special delivery services are by courier made by TNT. In case of a query or none delivery you can contact us at info@nsrmanagement.co.uk or call Tina Carrington on 01296 339954.
  4. 4.0 WARRANTY
    1. 4.1 You should notify us within 14 days of delivery if the Goods which you purchase from us are faulty. We will examine the Goods and, if the Goods are faulty we will either replace the defective Goods or refund the price of the defective Goods completely at our discretion.
    2. 4.2 If the faults have been caused by misuse and/or neglect of the Goods or by accidents caused while the Goods are in your possession then the warranty above in 4.1 does not apply.
    3. 4.3 Where you return Goods under condition 4.1, we will pay for the delivery of any replacement Goods to you and will, where you have returned Goods to us within 14 days of delivery, reimburse your reasonable postage costs in returning the Goods. We will not be liable for any delivery costs where you are not entitled to return the Goods to us under these conditions or by law.
    4. 4.4 You must return all Goods to us in their original packaging in substantially the same condition as you bought them.
    1. 5.1 Except in respect of death or personal injury due to negligence for which no limit applies, our entire liability to the Customer in respect of any claim whatsoever or breach of these Terms and Conditions, whether or not arising out of negligence, shall be limited to 125% of the price paid by the Customer for the goods and services to which the claim relates.
    2. 5.2 In no event shall we be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or we had been made aware of the possibility of the Customer incurring such a loss.
    3. 5.3 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of its employees, agents or sub-contractors.
    1. 6.1 The Customer will take the risk for damage to the Goods upon delivery.
    2. 6.2 We will not pass the Title to the Goods to the Customer until we have received full payment in cleared funds for the Goods.
    3. 6.3 If the Customer fails to pay for any Goods in accordance with these conditions we reserve the right to bring action against the Customer for the price of the Goods at any time.
    1. 7.1 The Customer shall have no right to return the goods except in the event that the goods are damaged during delivery and the Customer has written ‘Damaged’ on the delivery note and/or courier’s receipt when signing for receipt of the goods and we have been notified within 7 days.

    1. 8.1 We do not warrant the accuracy of our specifications, performance data, illustrations, photographs, and descriptions of the Goods and/or Services which we have in our sales literature, web site, proposal document or other documentation. We have prepared these in good faith and believe they are accurate.
    2. 8.2 However, the Customer should check specifications and any description of the Goods and/or Services prior to making an order.
    1. 9.1 The provision of the Distant Selling Regulations does not apply to our Customers. Our Goods and Services are directly Business to Business (B2B) and we do not in the normal course of business provide our Goods and Services to consumers (that is a person purchasing outside of the normal course of business or trade)
      • Therefore, if you are a Consumer, you should call us for advice before placing an order via our website.
    1. 10.1 We assume no liability for delay and or failure to perform as it is the Customer’s responsibility to notify us of a change of address and/or to give us a correct delivery address.
    2. 10.2 We assume no liability if we are prevented or delayed in the performing of any obligations to the Customer if this is due to any cause beyond our reasonable control including: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission.
    1. 11.1 If the Customer subscribes to our online Look-up Services, your subscription shall start from the date we receive payment from you and this will be the Effective Date. It shall continue for a period of 28 days or 12 months based on your purchase and this will be the Subscription Term. Your subscription will be automatically cancelled at the end of the Subscription Term and an email alert confirming the end of the subscription period will be sent to you. All other subscription based Services will be subject to Special Conditions.
    2. 11.2 The Customer shall pay the Subscription Fees to us in accordance with these terms and conditions.
  12. 12.0 ASSIGNMENT
    1. The Customer may not assign, sub-contract or otherwise transfer in whole or in part the Contract without our written agreement. We may assign, sub-contract or otherwise transfer in whole or in part the Contract at will.
    1. 13.1 We are the owner or licensee of the patent, copyright, trade secrets, database rights, trade secrets, trade names, trademarks (whether registered or unregistered) and any other Intellectual Property Rights which subsist in the Goods and Services (including, without limitation any information, documentation, and/or materials produced in connection with the Goods and Services). All Intellectual Property Rights which subsist in the Goods and Services shall remain vested in us or our licensors. Any rights not expressly granted herein or Special Conditions are reserved to us.
    2. 13.2 The Customer may not copy, sell, assign, license, lease, rent, loan, lend, transmit, network, or otherwise distribute, transfer or make available the goods and services in any manner to third parties without the express prior written consent of the Supplier.
  14. 14.0 GOVERNING LAW
    1. 14.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
  15. 15.0 GENERAL
    1. 15.1 We shall process your data in accordance with the Data Protection Act 1998 and the Customer can view our privacy policy.
    2. 15.2 If an English Court judges any provision of this Agreement to be invalid, void, or unenforceable, the parties agree that the remaining provisions of this Agreement shall remain valid and enforceable.
    3. 15.3 No waiver by either party of any term hereof shall constitute a waiver of any such term in any other case whether prior or subsequent thereto. No single or partial exercise of any power or right by either party shall preclude any other or further exercise thereof or the exercise of any such power or right under these Terms and Conditions.
    4. 15.4 These Terms and Conditions may not be changed, modified, amended, released or discharged except by a subsequent written agreement or amendment executed by duly authorised representatives of us and the Customer.